Privacy Policy

1. Information We Collect

When you make a booking or enquiry with Century Club, we collect personal information including your name, email address, phone number, and travel dates. This information is necessary to process your reservation and provide our services.

We may also collect information about your stay preferences and service requests in order to personalise your experience with us.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking or enquiry.
• Communicate with you about your reservation before, during, and after your stay.
• Provide concierge and guest services personalised to your needs.
• Send administrative information such as booking confirmations and receipts.
• Improve our website and services based on aggregate usage patterns.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

This website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use cookies for:

• Session management (keeping you logged in during a booking).
• Analytics (understanding which pages are most popular).
• Preference storage (remembering your search filters).

You can disable cookies in your browser settings, but this may affect certain functionality on our site.

4. Third-Party Services

We use the following third-party services that may process your data:

• Nightbridge - our property management and booking system. Your reservation data is shared with Nightbridge to process bookings.
• Google Analytics - anonymous site usage statistics to help us improve our website.

These third parties are bound by their own privacy policies and data protection obligations.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your personal data at any time, subject to our legal retention requirements.

6. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

7. Contact Us

For any privacy-related queries, requests, or concerns, please contact our Information Officer at: